Trade Assurance Guarantee

<h1 style="margin-top: 0px; margin-bottom: 0px; line-height: 40.8px; color: rgb(33, 37, 41); text-align: center; background-color: rgb(242, 241, 246); border-bottom: 1px solid rgb(225, 225, 225); padding-bottom: 15px;"><font color="#ff0000" face="times new roman" style="" size="3"><span style="font-weight: 700;">॥ राधे-राधे ॥</span></font></h1><div><font color="#ff0000" face="times new roman" size="3"><span style="font-weight: 700;"><br></span></font></div><div><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><b style="font-family: inherit;">🛡️ BUYER PROTECTION POLICY</b></font></p><p class="p4" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><b>IBG MART WHOLESALE PRIVATE LIMITED</b><b></b></font></p><p class="p4" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><b>Effective Date:</b><span class="s3">&nbsp;01/11/2018</span></font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>Jurisdiction:</b></span>&nbsp;Pratapgarh, Uttar Pradesh, India</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3">At&nbsp;<span class="s1"><b>IBG MART WHOLESALE PRIVATE LIMITED</b></span>&nbsp;(“IBG Mart,” “we,” or “our”), we are committed to delivering a trustworthy, secure, and value-driven buying experience to all customers. Our&nbsp;<span class="s1"><b>Buyer Protection Policy</b></span>&nbsp;is designed to ensure customer confidence, product satisfaction, and secure trade.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">1. COMMITTED TO BUYER INTERESTS</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>1.1.</b></span>&nbsp;IBG Mart is fully dedicated to protecting the interests of its clients throughout the purchase journey.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>1.2.</b></span>&nbsp;We promote fair trade practices and strive to resolve all genuine grievances promptly and professionally.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>1.3.</b></span>&nbsp;We encourage buyers to communicate any concerns directly to our support team for resolution.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">2. LIFETIME TECHNICAL SUPPORT</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>2.1.</b></span>&nbsp;Our clients receive&nbsp;<span class="s1"><b>lifetime technical guidance</b></span>&nbsp;for the products they purchase.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>2.2.</b></span>&nbsp;Our experienced service team is available to assist with:</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li><p class="p1"><font size="3">Machine setup</font></p></li><li><p class="p1"><font size="3">Operational support</font></p></li><li><p class="p1"><font size="3">Maintenance recommendations</font></p></li><li><p class="p1"><font size="3">Troubleshooting</font></p></li></ul><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>2.3.</b></span>&nbsp;Support is provided via phone, video call, WhatsApp, or email, depending on the complexity of the issue.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">3. SECURE ONLINE ENVIRONMENT</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>3.1.</b></span>&nbsp;IBG Mart maintains a&nbsp;<span class="s1"><b>secure digital infrastructure</b></span>&nbsp;to safeguard all customer interactions and transactions.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>3.2.</b></span>&nbsp;Personal data and payment details are processed using&nbsp;<span class="s1"><b>industry-grade encryption</b></span>&nbsp;and data protection protocols.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>3.3.</b></span>&nbsp;We comply with applicable data privacy regulations and never share client details with unauthorized third parties.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">4. MULTIPLE SAFE PAYMENT OPTIONS</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>4.1.</b></span>&nbsp;For customer convenience and trust, we offer various secure payment methods including:</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li><p class="p1"><font size="3">Bank Transfers (NEFT/RTGS/IMPS)</font></p></li><li><p class="p1"><font size="3">UPI Payments</font></p></li><li><p class="p1"><font size="3">Credit/Debit Card via Verified Gateways</font></p></li><li><p class="p1"><font size="3">QR Code Scanning</font></p></li><li><p class="p1"><font size="3">Payment Links via Registered Email or SMS</font></p></li></ul><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>4.2.</b></span>&nbsp;All transactions are monitored for safety and verified through two-step authentication or secure banking channels.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">5. PRODUCT QUALITY PROTECTION</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>5.1.</b></span>&nbsp;IBG Mart ensures that all machinery and equipment dispatched from our facility meet defined performance and build-quality standards.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>5.2.</b></span>&nbsp;We implement strict&nbsp;<span class="s1"><b>pre-dispatch quality checks</b></span>&nbsp;and may provide video proofs upon request.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>5.3.</b></span>&nbsp;If a verifiable&nbsp;<span class="s1"><b>manufacturing defect</b></span>&nbsp;is found within the warranty terms, appropriate remedies such as repair or part replacement will be initiated.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">6. TRADE ASSURANCE GUARANTEE</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>6.1.</b></span>&nbsp;All payments made through IBG Mart platforms are protected under our&nbsp;<span class="s1"><b>Trade Assurance Guarantee</b></span>, which ensures:</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li><p class="p1"><font size="3">Transparency in billing</font></p></li><li><p class="p1"><font size="3">Proof of product shipment</font></p></li><li><p class="p1"><font size="3">Secure communication logs</font></p></li><li><p class="p1"><font size="3">Follow-through until delivery confirmation</font></p></li></ul><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>6.2.</b></span>&nbsp;This assurance applies from the time of payment until the confirmed receipt of goods and ensures accountability for both parties.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">7. CUSTOMER SERVICE &amp; DISPUTE SUPPORT</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>7.1.</b></span>&nbsp;If any issues arise regarding your purchase, our support team is available at:</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3">📞&nbsp;<span class="s1"><b>Phone:</b></span>&nbsp;+91 9721032002</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3">📧&nbsp;<span class="s1"><b>Email:</b></span>&nbsp;care@ibgmart.com</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>7.2.</b></span>&nbsp;We aim to resolve all valid concerns within&nbsp;<span class="s1"><b>72 business hours</b></span>, based on the nature of the query.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><h2 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><b><font size="3">8. LEGAL RECOGNITION</font></b></h2><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>8.1.</b></span>&nbsp;This Buyer Protection Policy shall be read in conjunction with our Terms &amp; Conditions, Return &amp; Refund Policy, and Privacy Policy.</font></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s1"><b>8.2.</b></span>&nbsp;All disputes relating to buyer protection shall fall under the exclusive jurisdiction of&nbsp;<span class="s1"><b>Hon’ble Courts at Pratapgarh, Uttar Pradesh, India</b></span>.</font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><hr><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"></p><p class="p1" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3">📌&nbsp;<i>IBG MART WHOLESALE PRIVATE LIMITED is committed to fostering a transparent, secure, and trustworthy business environment. Your satisfaction and confidence remain our top priorities.</i><i></i></font></p><p class="p2" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><font size="3"><span class="s2"></span></font></p><p class="p4" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><br></p></div>